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ABOUT ADAPTAL / SALESFORCE CONSULTING

Salesforce consulting and
ongoing support.

We help Australian businesses make Salesforce useful in everyday work. Clearer information, simpler processes and a team that stays involved as your business grows.

We want your people to enjoy using the software they rely on. That means listening, building what helps and continuing to improve it together long after launch.

WHAT MATTERS TO US

Salesforce consulting.
Long-term support.

We started Adaptal because we kept seeing businesses invest in Salesforce without getting the value they expected. The technology was there. Making it useful for the people doing the work needed more attention.

Our ambition is simple: help your team feel confident using the tools in front of them. Listen to what is difficult, explain the options and build around the way your business works.

We want to keep earning your trust through useful work and honest conversations. The next phase should follow what your business needs.

The principles behind our work ↓

OUR WORK IN NUMBERS

Implementation and
ongoing support.

164+Projects delivered
20+Industries served
8+Years of Salesforce experience
5.0Average project CSAT

Project and CSAT figures from our Salesforce Partner Program record.

A project is the beginning of the relationship. We help your team adopt what we build, find the next useful improvement and keep Salesforce working as your needs change.

CUSTOMER PERSPECTIVES

Customers discuss their experience working with Adaptal.

TITANIUM CARAVANS / CUSTOMER STORY

Salesforce at Titanium Caravans

Lochie ParkGeneral Manager of OperationsTitanium Caravans

“They reviewed our setup and helped us get back on track.”
Explore the Titanium Caravans case study

UNIVERSAL FANS / CUSTOMER STORY

Salesforce at Universal Fans

Gabriel AltmanOperations ManagerUniversal Fans

Working with Adaptal since 2021.

Siobhan Lovie

Google review

“Tal and his wider team consistently take the time to deeply understand our business challenges and goals.”

Excerpt from customer feedback.

Read our Google reviews ↗

Daniel Ciccarone

Google review

“The team is now using Salesforce regularly, and it's making a real difference in our operations.”

Customer feedback.

Read our Google reviews ↗

Lynn Lu

Google review

“I've dealt with different Salesforce consultant firms, Adaptal is more focused on solving my day to day pain points, and catering to our business needs - this is all tech consultants should do.”

Customer feedback.

Read our Google reviews ↗

Scroll to explore customer stories

1 / 5

CUSTOMERS & THEIR WORK

Customer projects.
Teams and systems.

Explore all customer stories ↗
01 / CAREABOUT

Understanding the business behind the platform.

CareAbout’s feedback highlights the time we take to understand their business challenges, and the value of scalable solutions and a lasting working relationship.

Read customer feedback ↓
02 / REIGNE JEWELLERY

Supporting business growth.

Reigne’s existing feedback describes implementing Salesforce and connecting Shopify and Xero, bringing their work into one place as the business grows.

Read customer feedback ↓
03 / ACCEL AIR

Improving quoting workflows.

Accel Air’s feedback describes using Sales Cloud and CPQ to simplify quoting, automate pricing structures and reduce manual inaccuracies.

Read customer feedback ↓

BASED HERE. WORKING WITH YOU.

Australia and Taiwan.
Our locations.

Our locations include Melbourne, the Gold Coast and Taipei. We work with businesses across Australia. We make space for clear conversations, practical collaboration and support that continues after go-live.

Melbourne · VIC

15–17 Pakington Street
St Kilda VIC 3182

Gold Coast · QLD

90 Township Drive
Burleigh Heads QLD 4220

Taipei · Taiwan

No. 97, Songren Rd, Ankang Village
Xinyi District, Taipei City, Taiwan 110
Map of Australia showing Melbourne and Gold Coast offices, plus Perth, Adelaide, Sydney and Brisbane
Our Australian locations and national reach.

OUR TEAM / HOW WE WORK

Our approach to
Salesforce delivery.

We want working with Adaptal to feel like having an extension of your own team: approachable, curious and invested in what happens next.

01 / LISTEN

Understand the requirements.

Start with your people, their customers and the work they need to get done. Ask questions before recommending a solution.

02 / BUILD TOGETHER

Design and deliver.

Explain the choices, agree the priorities and make improvements your team can confidently use.

03 / STAY INVOLVED

Maintain and improve.

Support adoption, share knowledge and revisit what your business needs. A successful launch is a starting point.

THE PEOPLE BEHIND THE WORK

Our team.
Our expertise.

Salesforce administrators, consultants and developers working towards the same outcome.

01Understand & plan

Consulting starts with how your business works: the customer journey, the information your team needs and where things slow down. Together, we turn that into clear priorities and a practical scope.

Salesforce consulting ↗
02Configure & build

Our administrators and developers bring those priorities into Salesforce through configuration, automation, Apex and Lightning Web Components, with connected systems where they add value.

Systems integration ↗
03Support & improve

Support the people using the system, work through issues and plan the next improvements. Share knowledge so your team understands what has changed and how to use it.

Managed services ↗

LIFE AT ADAPTAL

What our team
values about working here.

OrganisedCustomer-focusedAlways learningDown to earthA sense of belonging

Clear expectations. Well-run projects.

“We keep timelines clear, understand customer expectations and make sure everyone knows what to expect along the way.”
KevinSalesforce team

Learning what customers really need.

“Working at Adaptal has taught me to understand what customers really want.”
MollySalesforce team

A new perspective with every project.

“I had already worked with Salesforce for a couple of years before joining Adaptal.”
CalebSalesforce team

Good people. A great team.

“The people make Adaptal a really enjoyable place to work.”
TienSalesforce team

A place that stays with you.

“Adaptal is a place I’ll always remember, no matter where my career takes me.”
MiaSalesforce team

CUSTOMER FEEDBACK

Customer feedback.
Working with Adaptal.

More customer reviews ↗
“Tal and his wider team consistently take the time to deeply understand our business challenges and goals.”
CareAbout · Siobhan LovieCustomer feedback also featured on our homepage
“Adaptal helped us implement Salesforce and integrate it with Shopify and Xero, so now we can manage EVERYTHING in one place.”
Reigne JewelleryCustomer feedback also featured on our homepage
“We engaged Adaptal to address our complex quoting bottlenecks and eliminate manual inaccuracies within our sales pipeline.”
Accel AirCustomer feedback also featured on our homepage

LET’S BUILD SOMETHING THAT LASTS

Discuss your requirements.
Speak with our team.

Tell us what matters to your team ↗